The Concierge provides a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. He/she actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition; a great sense of humor; outstanding hospitality; focused customer service, strong communication and organizational skills; and effective decision-making abilities are mandatory for this role. Candidates must have experience as a Concierge in a large luxury resort, and experience as part of a team of Front Desk professionals delivering problem resolution to suite guests.