IT Infrastructure Specialist

IT Infrastructure Specialists provide technical assistance and set up and maintain hardware, software, and networking operations. Other responsibilities include diagnosing and troubleshooting common problems. He/she installs and provides support for all IT-managed PBX telephones, PCs, and peripherals including in-stateroom entertainment (ISE) and interactive TV (ITV). A computer science degree from an accredited college or university; CompTIA A+ and/or N+certificates; working knowledge of business application suites and operating systems (Windows, Mac, and Linux); and a minimum six months of help desk experience are among the requirements for this position.