Senior Assistant Chief Housekeeper

Position Summary:

The Senior Assistant Chief Housekeeper works in conjunction with the Chief Housekeeper to coordinate, schedule, and supervise the day-to-day activities of the Housekeeping Department. This includes ensuring that all staterooms, public areas, and open decks are operating in accordance with Company Operating Standards.


  • Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (shipboard experience preferred).
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
  • Extensive knowledge of proper cleaning techniques, chemical handling, requirements and use of equipment. 
  • Knowledgeable about assessment techniques, quality service standards, development of crew management, and guest satisfaction.
  • Knowledge of policies and practices involved in the human resources function.
  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
Job Skills:
  • Ensures all Housekeeping operations and procedures are executed consistently (Stateroom Inspection, Linen Management, and Equipment Management).
  • Is highly visible and regularly walks around all areas of the ship.
  • Identifies any safety concerns and takes action to correct.
  • Has a full understanding of OPP and USPH guidelines and regulations.
  • Consistent follow up with repair and maintenance.
  • Adequate products, including supplies and guest amenities are always available.
  • Delivers the ratings results the company has set forth.
  • Integrates STAR service standards and guest comments to attain ratings.
  • Upholds STAR (S), Safety, Environmental, and other company policies and standards.
  • Demonstrates positive results in Workplace Safety, Crew Satisfaction, Time and Attendance, Guest Satisfaction, and other key results areas.