The Guest ServicesLeadis responsible for delivering the Royal Way brand service standards while always demonstrating exemplary problem resolution skills to our guests. The Leadactively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, withgood social and communication skills. The Guest ServicesLead works closely with the Guest ServicesAttendants, the Market Associates,the 3rdParty Market Vendorand must possess outstanding hospitality, focused customer service, strong communication,and organizational skills,and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times.