CC SR CABANA ATTENDANT - X
| POSITION SUMMARY: The Senior Cabana Attendant is responsible to deliver industry-leading hospitality standardsin the Coco Beach Club Cabana and Hideaway Cabana experiences. This role focuses on exceeding Guestsatisfaction to enhance their vacation experience. This position ensures that all Cabana products and services are delivered as per Company Operating Standards. The Senior Cabana Attendant supports the Senior Cabana Lead and Manager in all operational aspects of Cabana products and VIP services to ensure the destination performance objectives, KPI’s, Guest and Team Member satisfaction, and other key results areas consistently meet and exceed Company targets. This position requires excellent Guest engagement, attention to detail, speed of service, and product knowledge. All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. This Job Description in no way states or implies that these are the only duties performed by the destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their supervisor or management. The nature of this job requires daily interactions with internal and external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensures the assigned cabanas and surrounding areas are clean presentable as per Company’s standard. • Provides personalized service, strives to deliver brand standard customer service, and offers solutions to Guest issues. • Displays correct names of the Guests are displayed at the cabana, follows the reservations list to ensure accuracy. • Places fresh towels, ice, water bottles, and replenishes the mini bar in the Cabanas every morning on a Call Day. • Meets Guests at check-in location, offers Guests a cold towel, and escorts them to reserved Cabana. • Welcomes every Guest by their full name and introduces themselves. Gives each Guest a wristband and walks Guests to the cabana, offers a tour of the cabana including lockbox, cooler, towels, mini bar, bluetooth system, etc. • Directs the Guests to restrooms, venue, bar, beach, excursions and informs the Guest how to contact them. • Checks with the Guest periodically to see if they would like to refresh ice, to order any food and drinks. • Provides a Cabana Menu and responds to Guest inquiries. Takes orders from the Guests and serves correct orders. • Delivers periodic ‘Surprise and Delight’ items. Maintains cleanliness and integrity of the assigned Cabanas, table setup, amenities, and furniture. Removes cups, plates, and other trash throughout the day. • Provides quality control of presentations of food, beverage, garnishes. Decorates items as required before serving. • Ensures safety and responsibility of tricycle. Follows ‘Driving with Safety’ procedures at all times. Page 2 of 2 • Observes the Guests, responds to requests, determines when the food and beverage service has been completed. • Returns to check on the cabana periodically and cleans immediately once the Guest is done with meals. • Participates in a rotational station schedule and may be asked to support all facets of the F&B operation. • Adheres to a company confidentiality agreement. Attends meetings, trainings, work-related activities as required. • Follows the destination’s grooming standards. Ensures personal appearance, hygiene, and uniform appearance are always in accordance with Company policy. Maintains a safe and sanitary environment for Guests and the Team. • Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting. FINANCIAL RESPONSIBILITIES • Enters food and beverage items into the point-of-sale system or relays the order to galley as required. • Monitors sales and upsells any additional Cabanas, products, and services on the destinations. • Makes recommendations to entice Guests while meeting management goals to reduce inventory stock. QUALIFICATIONS: • A High School Diploma. Ability to perform basic math functions and navigate within a point-of-sale system. • Work experience as a host or waiter preferably in an upscale hotel, resort, restaurant, or cruise ship. • Knowledge and experience in VIP Service, Guest Service, and best practices in Customer Service. Working experience in Cabana Service is an advantage. • Ability to resolve problems and to work without supervision. • Good interpersonal skills to communicate with all levels of VIPs, Guests, Management, and Team Members. • Ability to work positively and cooperatively in a diverse international environment. • Ability to maintain focus, work with strict deadlines, multitask, and be flexible and adaptable. • Successfully passes ServSafe training within the first 30 days of contract. LANGUAGE REQUIREMENTS: • Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors. • Ability to read and write English, to understand and interpret written procedures. This includes the ability to receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests. • Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is an advantage. |