Lifeguard Manager Instructor
Position Overview:
The Lifeguard Manager Instructor is responsible for establishing and maintaining a high-performance, safety-oriented environment across all ships within the fleet. This role involves extensive travel to oversee, train, evaluate, and support Lifeguard Managers and teams, ensuring compliance with company standards, SQM, and regulatory requirements. The manager aims to deliver exceptional guest safety and service standards, fostering continuous improvement and team development.
Core Responsibilities
Operational Readiness & Compliance:
- Ensure all ships are prepared for external audits by conducting pre-audit assessments and follow-up actions. Perform and document internal audits during ship visits, providing comprehensive reports on findings and corrective actions.
Lifeguard Certification & Training:
- Maintain active certification status for all Lifeguard Managers and team members. Oversee the recertification process for Lifeguard Managers and instructors, ensuring all certifications are current and compliant with regulatory standards.
Team Leadership & Development:- Regularly communicate with Lifeguard Managers and Supervisors to review performance, provide coaching, and conduct evaluations. Support ongoing leadership development and recognize team achievements.
Scheduling & Coverage Management:- Coordinate schedules to ensure all ships have fully qualified Lifeguard Managers onboard, filling in for vacations or absences as needed. Organize coverage to guarantee continuous guest safety and service.
Equipment & Resource Oversight:- Follow up on equipment needs, ensuring all ships are properly stocked with necessary safety gear, rescue equipment, and supplies. Manage logistics related to equipment maintenance and replacement.
Travel & Administrative Management:- Organize personal travel arrangements, manage schedules, and ensure timely completion of required certifications, licenses, and recertifications. Handle documentation and reporting related to ship visits, audits, and team performance.
Emergency Preparedness:- Ensure all team members are trained and prepared to participate effectively in emergency lifesaving procedures and drills, with full physical capability to perform rescue operations.
Additional Duties:- Perform other job-related tasks as assigned by management, supporting the overall safety and service excellence of the Lifeguard Program.
Qualifications & Experience
- Minimum of 1 year as a Royal Caribbean Lifeguard Manager or equivalent role.
- Current SGE Level 2 Lifeguard Instructor certification or higher.
Knowledge & Skills:- Strong customer focus with the ability to understand and meet guest safety expectations.
- Excellent verbal and written communication skills.
- Proven ability to build relationships across diverse teams and departments.
- Proficiency with computer applications including MS Office Suite (Excel, Word, PowerPoint) and internet research.
Leadership & Professionalism:- Demonstrated ability to coach, evaluate, and develop team members.
- High level of professionalism, judgment, creativity, and initiative.
Physical & Travel Requirements:
- Must be physically fit and capable of participating in emergency lifesaving procedures and drills, including rescue, evacuation, and lowering lifeboats.
- Ability to adapt to frequent travel, environmental changes, and varying onboard conditions.
- Full range of physical abilities, including strength, vision, hearing, and verbal communication, is required for emergency response and training.