ISLAND EXPERIENCE MANAGER
The Island Experience Manager is responsible to deliver industry-leading hospitality standards in the Guest Services, Housekeeping, Laundry, and Tram Driving operations. This role establishes and drives a positive working environment and focuses on exceeding Guest and Team Member satisfaction. This position ensures that all Destination experiences and services are delivered as per Company operating standards. The Island Experience Manager is a visible Guest-facing position and uses effective planning and time management skills to properly balance front-of-house, back-of-house, and essential administrative duties, ensuring all operational needs are met.
This role supports the Operations Director in all operational aspects of Guest Services to ensure the Destination performance objectives, KPI’s, Guest and Team Member satisfaction, and other key results areas consistently meet and exceed Company’s targets. This position leads by example and requires exemplary organization, attention to detail, excellent Guest and Team Member engagement, training, knowledge of the product and service standards. All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.